Guarantee

Backed up by the continuous improvement in our quality processes and audits, Exiom offers a product warranty and performance assurance.

The product warranty guarantees the absence of material and module processing failure for a period of 10 years. Production loss is subject to performance assurance and will provide the minimum specified in the data sheet, at least 90% over a period of 12 years and at least 80% over a period of 25 years.

Our Quality Department performs continuous controls on the raw materials with which panels are manufactured as well as on the production process and final product. In order to do this, there is a protocol for obtaining maximum product excellence, with a positive tolerance of up to 5%.

Thanks to our long professional trajectory and our position as an industry leader, we provide full guarantee to our customers:

  • Modules with direct warranty: The product is subject to demanding qualification processes. That is why all EXIOM modules meet the highest quality standards.
  • Positive tolerance in installed power: Based on the volume of operations that EXIOM performs we can guarantee positive tolerance for the power of its modules.
  • Guaranteed availability: Approximately 1MW of panels with different power are stored in our warehouses in Europe.
  • Financial guarantees: EXIOM ensures the execution of its installations with guarantees from top-tier financial institutions.

Quality

EXIOM high quality photovoltaic modules are subject to a series of requirements in order to supply nominal power; likewise, they are safe and long-lasting.

In this respect, with the test services, measurements and inspections from the different certifying companies, we can fully assure the quality of our modules.

All EXIOM modules undergo the most rigorous controls, automatic checks, simulators and visual inspections of the materials, before, during and after the manufacturing process so as to guarantee the quality of the raw materials that are obtained from a third party, eliminate any defective material and check the good condition of the packing in which they are stored.

All photovoltaic modules include the ECC conformity declaration (Directive 2004/108/ECC of Electromagnetic and Managerial Compatibility and Directive 2006/95/ECC of Low Tension) in addition to the photovoltaic module safety (IEC61730) and the design and homologation ones  (IEC61215).

Pre-sale service

We like to listen to our clients. That is why we have the solutions that meet your needs. Your investment needs knowledge and tools, but especially people capable of understanding you and sharing that knowledge with you. Our team of professionals will think about the best economic and financial advantages, so that you only worry about your business.

In EXIOM we pay special attention to the quality of the products that we commercialize. For this, we get very much involved in the search of raw materials and in the productive process, in order to be able to offer resistant and long-lasting products. Obtaining this ideal result, has been the result of hard work, which has led us to developing our own standards of quality and our own methods of manufacturing.métodos de fabricación.

After-sale service

This term which is so used in the management area defines the set of activities and operations that are made after the closing of any mercantile transaction.

In EXIOM we think only about long-term relations. Our work means generating the sufficient reliability on the company and its staff so as to achieve a regular purchase, establishing the bases of a long-lasting and mutually profitable link.

In the after-sale service we include all the support needed to help the client in the use of the product or service. For EXIOM a sale never concludes because our goal is to assure that the client should remain completely satisfied.

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